All promotions include a no-purchase entry method. Optional purchases, when offered, are separate from sweepstakes eligibility and do not improve the chance of winning.
1. Optional Purchases
Certain promotions may offer digital promotional content or related optional services. Such purchases are optional and are not required to enter or win.
2. Billing Questions
If you believe a charge was made in error, contact support@purple-flare.com before initiating a chargeback or bank dispute. Include your name, email address, transaction details, and a short explanation of the issue.
3. Review Process
Refund requests and billing inquiries are reviewed case by case. Valid issues will be handled in good faith.
4. Chargebacks
Filing a chargeback for a legitimate transaction may result in suspension from future promotions and submission of transaction records to relevant payment processors or fraud-prevention services.